By Minerva Briones
One morning, I found a 40-year-old mother from Honduras outside the bus station. She was talking with her sister in a dialect, and later, I saw she barely spoke Spanish. Greyhound staff had kicked her out of the station because her ticket to Dallas was for 7:30 a.m. the next day. She would have to sleep on the sidewalk that night. All she had was a screenshot of the QR code of her ticket showing the date and time.
I didn’t want her to spend the night outside. I asked her sister to send me the phone number and e-mail address of the person who bought the ticket and the booking number. After several attempts back and forth, I got the information I needed and could exchange the ticket in the Flix App for one at 4:45 p.m. that same day—at no additional cost.
