Job Description
Title: Hospitality Coordinator
Schedule: Full-time
Start Date: January 2024
Reports to: Coordinating Director
The Interfaith Welcome Coalition is a faith-based movement meeting the changing needs of asylum-seekers, refugees, and at-risk immigrants in collaboration with others. We are mission-driven. Our name says it all.
The IWC is a volunteer-driven organization. We have pursued our mission for nine years with a working Board of Directors and a diverse body of volunteers and partner organizations. We currently have six employees. Because we see that there are some who have unmet short-term hospitality needs, we seek to hire a Hospitality Coordinator to enable IWC to expand and develop its hospitality program. Our goal is to provide high quality care to individuals needing short-term hospitality in San Antonio who are not candidates to receive services from another organization. This is a full-time position that will require flexible hours, including some nights and weekends, responding to needs as they arise. The Hospitality Coordinator will provide management and administrative support to the program, coordinate with other partners, and provide case management for some clients. The most important duty, though, is to offer compassionate care that upholds the dignity and humanity of those we assist during their time in San Antonio.
The Hospitality Coordinator has the following essential duties and responsibilities:
- Coordinate the hospitality program for IWC.
- Serve as the primary point of contact for hospitality requests from social workers, other nonprofits, community members, IWC staff and volunteers, and federal agencies.
- Evaluate requests based on IWC’s and partners’ program guidelines and capacity to extend service.
- Serve as the primary liaison between IWC and other partners to maximize the number of individuals served through this collaboration, referring requests to other partners as appropriate.
- Assign clients to IWC staff and volunteers and oversee their work.
- Coordinate with other partners for delivery of services as appropriate.
- Ensure appropriate documentation is kept.
- Manage the program budget.
- Contribute to development efforts such as grant writing or grant reporting.
- Coordinate the training of new hospitality volunteers or staff.
- Proactively work to grow the capacity of the IWC hospitality program to serve more individuals by assessing current capacity and setting measurable, reportable goals for growth.
Serve as a case manager for some IWC hospitality clients:
- Communicate with individuals or families who are being served to assess needs.
- For hospitalized individuals, communicate with the hospital staff, including doctors, nurses, and social workers, to ensure families are aware of IWC services and, if needed, coordinate for their care during and immediately after their
- hospitalization.
- Arrange for the provision of services based on the needs of the individual or family, which could include but are not limited to overnight shelter, meals, local transportation, hospital discharge and continuing care planning, travel planning, and location of long term sponsor/shelter.
- Communicate, if needed, with sponsors/receiving family/other shelters to arrange for a warm hand-off for longer term care.
- Coordinate delivery of services with IWC staff, volunteers, and partners.
- Perform other duties as assigned to support IWC’s mission.
Ideal candidates will demonstrate qualities and skills of mission-driven hospitality. The new Hospitality Coordinator must be committed to and energized by the IWC’s mission and:
- Possess a background in case management, program coordination, or program management.
- Have experience working with immigrant populations or other relevant experience.
- Be experienced managing others.
- Be experienced or show an aptitude for building and growing a program.
- Demonstrate a high degree of independence, responsibility, and attention to detail.
- Be able to manage stress with composure and compassion.
- Be experienced in providing or willing to learn about trauma-informed care.
- Be conversationally proficient in Spanish.
- Be conversationally proficient in English.
- Have a reliable means of transportation.
- Be able to work a flexible schedule, including some nights and/or weekends.
- Be able to pass a background check and provide at least 2 professional references.
The Hospitality Coordinator will report to and be supervised by the Coordinating Director. The
position is full-time with a flexible schedule that will include some nights and weekends. The
position has an annual salary of $50,000, paid biweekly. The position is grant-funded with
funding currently in place through September of 2025. The IWC complies with the ADA and will
provide reasonable accommodations as necessary. The IWC is a small non-profit, but we aspire
to be an affirming workplace where an employee can learn and develop and have a positive
impact.
The Interfaith Welcome Coalition (IWC) formed in San Antonio, Texas, during the summer of
2014 in response to the overwhelming need of unaccompanied children arriving in the United
States from Central America and elsewhere. A broad network of faith communities, grassroots
organizations, and social services came together to provide humanitarian support to migrant
children and families. The work has evolved with changing needs and policies, and now the IWC
is at the forefront of a collaborative, dynamic movement promoting justice for refugees,
asylum-seekers, and other marginalized migrants. Those whom we welcome now include
people from Central and South America, the Caribbean, and West Africa, and our love is as likely
to take the form of advocating for systemic change as it is of providing a backpack to an
immigrant child. We consider it a privilege to be able to walk briefly alongside families and
individuals fleeing violence, persecution, and injustice — and to offer them support that affirms
their humanity and eases their journey. Learn more at www.interfaithwelcomecoalition.org.
We actively oppose discrimination.
The IWC believes that Black lives matter and that no human being is illegal. We honor all kinds
of families and we do not expect our guests to justify their presence. The IWC is an
equal-opportunity employer that follows all applicable laws against discrimination and does not
make hiring or employment decisions on the basis of race, color, religion or religious beliefs,
ethnic or national origin, nationality, native language, sex, gender, gender identity or expression,
sexual orientation, disability, age, military or veteran status, marital or family status, or income.
We will consider any applicant who is authorized to work in the United States. While employees
and volunteers must undergo a background check, we will also consider for employment
qualified applicants with arrest or conviction records. The IWC has designed a selection process
that actively mitigates bias, and we welcome feedback from applicants about their experience.
We seek heart workers.
Are you in? Please send a letter of interest and current resume to bilqis79@sbcglobal.net.
